Collecting Your Data

We collect information from You when You interact with us directly (such as filling out a contact or lead form) and from our web server logs. We will only use that information for the reason it was given and when we have a legal basis to do so. You should remember that whenever You voluntarily disclose personal information online, Your information can be collected and used by others. Although we try to protect Your personal information, we cannot ensure or warrant the security of any information You transmit to us, and You do so at Your own risk.

Cookies and Tracking Pixels

Our website utilizes tracking cookies and marketing technologies (including Meta, Google, TikTok, and third-party analytics pixels) to measure website traffic, user behavior, and optimize our advertising campaigns. You can adjust Your browser settings to refuse cookies, though some features of the site may lose functionality as a result.

Sharing Your Data

We cannot run our business or provide the marketing and appointment-setting services You expect to receive without involving third-party software vendors, CRM tools, and infrastructure suppliers. Sometimes we pass Your information to these businesses solely to execute our services. We only share Your information where we can do so in accordance with our legal obligations and data protection standards.

Agency Data Processing Disclaimer

Where Lumani Media handles external lead lists or inbound customer data provided directly by our B2B clients for lead nurturing or dialing services, Lumani Media acts strictly as a Data Processor. In these instances, data is managed securely under the strict parameters and privacy directives governed by our client’s own corporate privacy policies.

How Long Do We Keep Your Information For?

In accordance with our legal data protection, marketing, and privacy obligations, we will only retain Your information for as long as we actually need it to achieve the purpose(s) for which we obtained it in the first place. In some circumstances, we may store Your personal information for longer periods of time, such as to comply with legal, tax, or regulatory requirements.

Security

We are committed to ensuring that Your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the data we collect online.

Data Transfer Abroad Although

we are a business based in England, we utilize international cloud networks, CRM software, and global hosting suppliers to ensure You receive the highest standard of service. To allow us to run our business on this basis, the information we collect may be transferred to, stored, and used at premises in countries outside of the UK and the EEA. Our transfer of information to other countries could result in that information being available to the government and other authorities in those countries under their local laws. If personal data processed by us is transferred outside the UK/EEA, we ensure that the data is adequately protected via UK-approved standard contractual clauses.

Sale of Business

We reserve the right to transfer information (including Your personal data) to a third party in the event of a sale, merger, liquidation, receivership, or transfer of all or substantially all of the assets of our company, provided that the third party agrees to adhere to the terms of this Privacy Policy and uses Your personal data solely for the purposes for which it was originally provided.

Social Media, Blogs, and Reviews

Any social media posts or comments You make to us will be shared under the terms of the relevant social media platform on which they are made (e.g., LinkedIn, Instagram, TikTok) and could be made public by that platform. These platforms are controlled by third parties, not us, so we are not responsible for this sharing. Any blog post responses, public reviews, or testimonial comments You submit about our services will be viewable by the public at large.

Links to Other Websites

Our website may contain links to other websites of interest. However, once You have used these links to leave our site, You should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which You provide whilst visiting such sites, and such sites are not governed by this Privacy Policy.

Your Rights as a User

Under data protection laws (including the UK GDPR), You have the right to find out what personal data we hold on You, the right to be informed, the right of access, the right to rectification, the right to erasure (“the right to be forgotten”), the right to restrict processing, the right to data portability, and the right to object to how Your data is processed.

Withdrawing Consent

You have the option to withdraw Your marketing or data consent at any time by contacting us through the contact details provided below.

Complaints

If You have any complaints about how we process Your personal data, please contact us directly through the details below so that we can swiftly resolve the issue. If You feel we have not addressed Your concern in a satisfactory manner, You have the right to contact a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK.

Restricting the Processing of Your Information

We reserve the right not to comply with data requests we receive where we may lawfully do so under applicable legislation, specifically if we reasonably believe a request to be malicious, structurally repetitive, technically onerous, involve disproportionate effort, or be harmful to the rights and privacy of others.

Contact Us

If you have any queries in relation to this Privacy Policy, please contact us at:

Lumani Media

Company Registration Number: 16741267

Registered Address: Sycamore, Oxford Road, Gerrards Cross, England, SL9 7AS

Email: info@lumanimedia.co.uk